Refund policy

Last Update: 9/12/2025

Returns

You have the right to return any purchased product from us within 14 days of you receiving the product. The product must be in unused and undamaged conditions only. You can be liable for any loss of value to the product during this period. You are responsible for the return shipping costs for the product and will be subject to a 10% restocking fee.

Once the product is returned and received by us, we will examine the product for any damage or usage. If any damage or usage is found, you are responsible for any repairs and other necessary compensation, which will be deducted from your refund.

We will provide your refund, which is the price of the product you paid for, once the product is received by us and any additional repairs and compensation are calculated and deducted from the initial refund total. You will then be provided an email summary with the final refund amount, itemized invoice (if appropriate), and any other details. You should expect to receive the refund within 7 days of this email summary.

Payment from you must be received and confirmed prior to any refund action (payment cannot be pending or on hold from the payment vendor).

Returns must be initiated by contacting us via email at support@odysseyespresso.com with the subject line “Return Request”. We will send you a confirmation email acknowledging your return request and provide additional details. You are expected to send the product back to us within 14 days of receiving our confirmation email. You are also responsible for securely packing the product.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@odysseyespresso.com. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellation Policy

In an effort to reduce overhead cost and allow us to stay focused on shipping the Argos as fast as possible we are introducing a pre-order cancellation policy as of August 9th, 2022. Preorder’s placed before February 18th, 2024 can be canceled one time before shipping at no cost. Any preorder after that is subject to a 3% cancellation fee to cover our overhead costs. This applies to all payment methods including credit cards, PayPal, Shopify Payments, etc.

If you place any additional Argos pre-orders and decide to cancel again you will be subject to a 10% restocking fee even if the product has not yet shipped. 

If you are returning an Argos after it has been shipped it will be subject to a 10% restocking fee. This is to cover the costs of us verifying/validating the return. 

Transport Damage

We require photographic evidence from you to confirm the product was damaged during transport by the transport company. You must email us at support@odysseyespresso.com within 72 hours of proof of delivery in order to process a refund or replacement product. Anything outside of 72 hours may not be eligible for a refund or replacement. This timeline is to help us make a claim as quickly as possible with our shipping carrier while we work to replace your damaged order.