Last Update: February 15th, 2026

All of our products have a manufacturer’s defect warranty period of 12 months* from the date the products are received by you. Standard wear items including but not limited to gaskets and seals shall be maintained and replaced by the you, the customer or a responsible service technician. For any additional warranty details email us at support@odysseyespresso.com.

Our warranty covers repair parts and servicing the machine at our shop when repairs cannot be done at home to ensure your machine remains fully functional and performs as intended.

Our warranty does not cover shipping/import duties for repair parts. A machine outside of the USA that needs to be returned to the USA for service should not incur additional import duties but its subject to customs agent at the moment it crosses the border. We do our best to ensure things are documented so that no additional duties are due but we cannot guarantee that and any additional duties due are your responsibility. 

It’s not an extended return or refund period — rather, it’s our commitment to support you if any issues arise due to defects or workmanship.

Our warranty does not cover the following actions. Please note, this list is not exhaustive or all inclusive. We reserve the right to deem your actions outside of this list as a violation against the warranty policy.

(a)   Misuse of the product

(b)   Using the product for anything other than its designed medium

(c)   Lack of following instructions or guides when re-configuring the machine

(d)   Replacing or modifying components with third-party hardware

 

Any altering of the product, including dissembling, replacement of parts, or modifications outside of designed re-configurations will also be a violation of the warranty policy.

 

* All customers who placed an order between April 24, 2022 and September 13, 2025 will instead receive a 36 month warranty from the date the products are received by you as a thank you for the patience in waiting for your machine due to delays in manufacturing and assembly as referenced here in this blog post. 

 

DEFECTIVE PRODUCT

If you believe the product to be defective or in accordance with the warranty terms, contact us at support@odysseyespresso.com with details about the issue or concern. We will then provide an email response with instructions on next steps.

We will work with you to diagnose the issue over email and then figure out what repair parts may be necessary to fix the issue or if the machine will need to be sent back to us for repair. 

In both cases the parts and service would be free under warranty but the shipping/import duty costs will not covered under the warranty.

We reserve the right to decide whether or not to repair the product or replace it with a new one.