PRODUCT WARRANTY

All of our products have a manufacturer’s defect warranty period of 12 months from the date the products are received by you. Standard wear items including but not limited to gaskets and seals shall be maintained and replaced by the you, the customer or a responsible service technician. For any additional warranty details email us at info@odysseyespresso.com.

Our warranty does not cover the following actions. Please note, this list is not exhaustive or all inclusive. We reserve the right to deem your actions outside of this list as a violation against the warranty policy.

(a)   Misuse of the product

(b)   Using the product for anything other than its designed medium

(c)   Lack of following instructions or guides when re-configuring the machine

(d)   Replacing or modifying components with third-party hardware

Any altering of the product, including dissembling, replacement of parts, or modifications outside of designed re-configurations will also be a violation of the warranty policy.

DEFECTIVE PRODUCT

If you believe the product to be defective or in accordance with the warranty terms, contact us at info@odysseyespresso.com with details about the issue or concern. We will then provide an email response with instructions on next steps.

If necessary, we will coordinate the product return back to us for examination. We will cover the return transport costs. Once received, we will examine the returned product. We reserve the right to decide whether or not to repair the product or replace it with a new one. If the product is found to be defective, we will cover the shipping costs back to you.

If the product is deemed to be without fault or in need of repair, you will be responsible for both the cost of shipping to return the unit to us as well as the cost of shipping back to you.

Last Update: August 6, 2022